Customer Stories
Customer Stories
Every day we partner with our customers to create powerful experiences, drive innovative ways of working, and bring new products and services to life.
Together we make a tangible impact on people’s lives. Our stories celebrate that impact and inspire us to keep raising the bar. How can we help you?
Airbnb
Airbnb encountered dual challenges in maintaining operational efficiency and enhancing user engagement. The first challenge involved establishing 24/7 monitoring for critical operations, emphasizing the need for a robust system overseeing data pipelines and user onboarding.
Outcomes Achieved
- Operational Excellence through 24/7 Data Pipeline Support
- Streamlined Support and Enhanced Efficiency for Airbnb
Datastax
DataStax was growing rapidly and facing limitations with their Zendesk Customer Service Portal. They decided to move to Salesforce and needed a trusted partner for a total migration +customization & integration.
Outcomes Achieved
- Improved Customer Satisfaction + Retention
- Customer Support Automation + Self-Service
- Seamless Growth + Scalability
SMP Robotics
SMP Robotics faced challenges in transitioning to Salesforce for customer management. With no prior Salesforce experience, they relied on outdated legacy systems unsuitable for their needs. As they sold robots through dealers, providing these partners with Salesforce access via Experience Cloud was essential.
Outcomes Achieved
- Salesforce Integration Enhances Collaboration for SMP Robotics
- SMP Robotics Drives Sales Excellence with Salesforce Insights
HP
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Paloalto Networks
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Outcomes Achieved
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Tivo
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nvidia
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harmonic
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Symantec
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Outcomes Achieved
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Adobe
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Outcomes Achieved
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OpsRamp
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Outcomes Achieved
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Micron
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Outcomes Achieved
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Maxim Integrated
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Outcomes Achieved
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Cisco
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Autodesk
Autodesk was growing rapidly and has acquired 3 different subsidiaries. 2 of them already had salesforce for their CRM and one was using a different tool. They wanted to merge all those 3 instances into 1 for both Sales and Service division and then integrate with the Main Autodesk Salesforce org.
Outcomes Achieved
- Improved Data Visibility + Fast Deal Closing
- Improved Customer Support and reduced SLA
- Seamless Integrations and improvised CRM
Einstein Analytics
NanaWall was struggling with inefficient Sales Operations due to poor data visibility and lack of real-time access to Customer Data. They wanted to leverage Salesforce as an all-in- one solution and engaged Cloudalyze as a trusted partner.
Outcomes Achieved
- Increased Sales Team Productivity
- Maximized Market Profitability
- Improved Sales Team User Adoption
Autodesk
Autodesk was growing rapidly and has acquired 3 different subsidiaries. 2 of them already had salesforce for their CRM and one was using a different tool. They wanted to merge all those 3 instances into 1 for both Sales and Service division and then integrate with the Main Autodesk Salesforce org.
Outcomes Achieved
- Improved Data Visibility + Fast Deal Closing
- Improved Customer Support and reduced SLA
- Seamless Integrations and improvised CRM
PlanGrid
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Sunrun
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Uncommon Construction
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Mejestique Landmark
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Medline
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Outcomes Achieved
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Loop Health
Loop Health faces challenges in both lead generation and data accuracy, hindering sales efficiency. The lack of a systematic approach for lead tracking impacts flow and qualification, while non-standardized processes add complexity to pipeline management.
Outcomes Achieved
- Efficient Lead Management and Enhanced Visibility
- Elevated Collaboration and Visibility for Doctors and Patients
GlaxoSmithKline
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CRC Health
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Outcomes Achieved
- Disconnected provider and patient profiles.
- Direct provider communication was challenging.
- EHR records not synced in Salesforce CRM.
Davita
Measuring patient safety in a facility centers on the basis of administrative datasets and identifying the factors which will be affecting patient safety in future.
Outcomes Achieved
- Predictive Probability Estimation
- Feature Importance Analysis
Oak Street Health
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Outcomes Achieved
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Customer Story
First Tech
FirstTech is a leading financial institution catering to the needs of some of the most innovative companies worldwide, such as HP, Microsoft, Agilent Technologies, Amazon, and Cisco, among others, within the technology sector.
BTStreetCode Academy
Streamlining constituent data processes for StreetCode Academy involved integrating diverse data from community members, students, donors, volunteers, foundations, corporations, and organizations into Salesforce.
Outcomes Achieved
- Increased Sales Team Productivity
- Maximized Market Profitability
- Improved Sales Team User Adoption
Duke University
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Outcomes Achieved
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BTNY Lightning Migration
Breakthrough New York transforms the lives of talented kids from low-income backgrounds by providing educational support from middle school through college and into careers.
Salesforce Education Cloud
Title: Empowering Student Services with Salesforce Education Cloud
Challenge: Fragmented systems for admissions, alumni, and student support
Solution: Implemented Education Cloud to unify engagement across the student lifecycle
Outcome:
- Increased enrollment tracking efficiency by 45%
- Personalized student journeys
- Real-time academic performance alerts
TAB bank
TAB Bank was looking to grow their SF org by moving all commercial real estate lending operations out of spreadsheets and into SF. They needed a partner to help them make the big move and customize SF to meet their needs.
Outcomes Achieved
- Seamless Lending Process + SF ROI
- Custom Application + Increased Opportunity Visibility
- Streamlined Sales Operations
CRS Temporary Housing
CRSTH had been using SF over a decade and had hit a time of rapid growth. They knew the value of SF but needed to be more cost effective in order to keep up with the changing needs of the company. They needed a partner to help them find a way to decrease operating costs for SF, so they could continue growing the business for the future.
Outcomes Achieved
- SF Org Migration + Cost Effective Operations
- Data Migration Powers Efficient Workflows
- Higher Salesforce ROI + Foundation for Future Growth
First Tech
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Square
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Patelco
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The world Bank
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Customer Story
Unified CRM for a National Insurance Provider
Challenge: Disconnected patient data and slow care coordination
Solution: Implemented Salesforce Health Cloud to centralize data and automate outreach
Revlon
Revlon faced fragmented Product Data in Legacy Systems.The fragmented landscape posed a major risk to scalability and PLM implementation readiness.
Outcomes Achieved
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Beam Suntory
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Outcomes Achieved
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Einstein Analytics
NanaWall was struggling with inefficient Sales Operations due to poor data visibility and lack of real-time access to Customer Data. They wanted to leverage Salesforce as an all-in- one solution and engaged Cloudalyze as a trusted partner.
Outcomes Achieved
- Increased Sales Team Productivity
- Maximized Market Profitability
- Improved Sales Team User Adoption
Break Through New York
BTNY encountered challenges with data accuracy and integration between Form Assembly and Salesforce. They needed to update key fields in Salesforce for better reporting accuracy while also addressing issues with Form Assembly submissions not reflecting in Salesforce.
Outcomes Achieved
- Integrating for Engagement
- The Impact: A Transformed Journey
ASCM
Unsettled Invoices & Delayed Integration. Manual invoice generation led to unpaid invoices, demanding repeated reminders. Additionally, DynPro's Salesforce-Aptify integration, operating on a 30-minute schedule, consumed resources even during idle periods, posing efficiency challenges.
Outcomes Achieved
- SF Org Migration + Cost Effective Operations
- Data Migration Powers Efficient Workflows
- Higher Salesforce ROI + Foundation for Future Growth
Grades of green
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Milwaukee Film
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